We know that shopping online is not that easy when it comes to choosing the right size. We took steps to make it for you as easy as possible. However, if you can't decide which product size to choose, visit our Bratislava studio, if possible, and try here anything you want.
If for any reason, you are not completely satisfied with your purchase at www.bymaccu.com, you are able to return the product as long as the product to be returned is in perfect condition and undamaged. You have 14 days to make the return counting from the day you received the order.
How to proceed when returning goods?
1.) Write us an email to hello@bymaccu.com with the subject “Return”. Include your order reference number in the email, explaining which products you want to return and why.
2.) After we agree on details, we will send you the payment information so you can pay the shipping costs.
3.) After receiving your payment, an operator from the transport company will pick up the package to be returned at your adress. He will also paste the label on your package. Package the goods properly, because if the goods are damaged in transit, we cannot refund your money. Package the goods preferably in our original packaging. If our original packaging is no longer available, please feel free to use any suitable alternative packaging for safe shipping.
Don't send us goods before we agree on details, we will not accept such a shipment. Shipping costs for your return will not be covered by us. After we receive and check returned goods, the money for the returned goods will be sent to the account number from which you paid for the order.
Please note: returns will ONLY be accepted when shipped. Returns delivered personally by customers to our return address will NOT be refunded, until we agreed so!
Terms & Conditions of Return
Here are our rules if you want to return an item and get a refund:
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Item(s) must be in original condition, with all tags attached.
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Hygiene seal must be remaining in place.
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Items must not be worn or have stains from make-up, sweat or other substance on them.
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Item must be returned within 14 days since the order was received.
How long does it take?
Once we've received your returned item(s), we will process it within 14 days.
Costs Of Return
Shipping costs for your return will not be covered by us.
The cost for international return for EU is 20€ and 35€ for the rest of the countries.
The cost for domestic returns (Slovakia, Czechia) is 10€.
Prices already include VAT.
Exchange
We don't exchange products due to limited stock. Do you need another size? Please return the item, and order the right size.
Damaged item
If you have received a damaged item, please email us at hello@bymaccu.com with:
- description of damage
- attach the proof of the purchase (the invoice)
- attach images or a short video of the imperfections
So we can determine the next course of action. Please let us know within 24 hours after receiving the item(s). Faulty items do not include those that have already been worn.
Complaints & Warranty period
During the warranty period of 24 months, you are entitled to free rectification of an error caused by the manufacturer, supplier or seller. Email us at hello@bymaccu.com with:
- description of damage
- attach the proof of the purchase (the invoice)
- attach images or a short video of the imperfections
So we can determine the validity of the complaint and the next course of action. We have 14 days to handle the complaint since the date of delivery of all necessary documents.